InstallingRegisteringPurchasingUsingTroubleshootingPlug-Ins and Third Party SupportRemovingInstallingCan I install ThunderHawk on a storage card? How do I install ThunderHawk?To download and install ThunderHawk, go to SUBSCRIBE and follow the instructions under "How to Subscribe." [back to questions] [back to help topics] Can I install ThunderHawk on a storage card?Yes, ThunderHawk can be installed to a storage card, but due to the nature of a .CAB file install, a third party application may be required. We are aware of ThunderHawk clients who have had success using a freeware application called “CabInstl” to select the install location of Thunderhawk on their devices. CabInstl is available at: http://www.snapfiles.com/get/pocketpc/cabinst.html. NOTE: Our listing of this software is not an endorsement and is not a guarantee that the software will fix your problem. If you try the above software, you do so at your own risk. [back to questions] [back to help topics] RegisteringWhy do I have to register ThunderHawk? What if I am having trouble registering ThunderHawk? What if I lost my registration key? Can I transfer my ThunderHawk account from my old device to a new one? Can I use the same ThunderHawk license for two devices? How do I register ThunderHawk?
Why do I have to register ThunderHawk?You have to register ThunderHawk so Bitstream can keep track of your subscription status. [back to questions] [back to help topics] What if I am having trouble registering ThunderHawk?If you are experiencing problems registering your account, have entered incorrect information while registering, or are being brought to the ThunderHawk Account Information Problems screen, you can reset the registration process by removing the “thconfig.txt” file from your device. To remove your thconfig.txt file:
Launch ThunderHawk II again. The registration screen should be displayed for account entry. If you continue to have a difficulty, fill out a ThunderHawk Technical Support Request Form with your e-mail address and username and ThunderHawk Support will contact you. Please send the full context of any error message displayed along with the text in the thconfig.txt file on your device. [back to questions] [back to help topics] What if I lost my registration key?Look on your ThunderHawk User Options page. Your registration key is listed there. To access your ThunderHawk User Options page, tap the checkmark on the toolbar. [back to questions] [back to help topics] Can I transfer my ThunderHawk account from my old device to a new one?You can transfer your ThunderHawk account to a new device, but you must uninstall ThunderHawk from the old device before installing it on the new one. During the registration process you can manually enter your existing user name, e-mail address, and password on your new device. Be sure it is the same information you entered when you first registered. [back to questions] [back to help topics] Can I use the same ThunderHawk license for two devices?Licensing for the ThunderHawk browser is on a “per device” basis. You will need to create a second account and purchase a subscription for your alternate device. [back to questions] [back to help topics] What if the ThunderHawk Account Information Problems screen appears when I register my ThunderHawk account?See What if I am having trouble registering ThunderHawk? [back to questions] [back to help topics] How do I register ThunderHawk?To download, install and register ThunderHawk, go to SUBSCRIBE and follow the instructions under "How to Subscribe." [back to questions] [back to help topics] PurchasingHow do I purchase a subscription to ThunderHawk? How much is ThunderHawk?Thunderhawk subscriptions are available on a monthly or yearly basis. Click this link to find out the costs of a ThunderHawk subscription. [back to questions] [back to help topics] How do I purchase a subscription to ThunderHawk?Click this link to find out how to purchase a subscription to ThunderHawk. [back to questions] [back to help topics] UsingHow do I enter a website address or URL? What is the ThunderHawk toolbar? Why do I have to choose between the 'original' window and the 'new' window? Is there a quick way to get to my favorite Web pages? Can I edit the Address (URL) on the Add Favorites screen? How do I access the History list? How do I delete or clear the History list? What is that blinking hawkeye? How do I magnify or zoom in and out on a page? How do I change to 800x600 effective resolution? Can I rotate my Pocket PC in the other direction and still use ThunderHawk? How do I program power keys on ThunderHawk? Where does ThunderHawk put files I download? How do I select, copy, and paste text? What are the ThunderHawk User Options? What is my ThunderHawk Account Info? What is HTTP Wrapping and how to I turn it on? What is the User Agent string and how can I change it? Can ThunderHawk accept cookies? Can ThunderHawk copy and paste text? Can I change the homepage displayed whenever I open ThunderHawk? Does ThunderHawk have a user guide or additional help pages? Does Thunderhawk log secure transactions? What are the ThunderHawk Advanced User Options? How do I change the landscape orientation of ThunderHawk? How do I start ThunderHawk?To start ThunderHawk, choose it from the Programs menu on your Pocket PC. The startup screen appears with the ThunderHawk logo. Once Thunderhawk has connected, you will see the ThunderHawk home page. [back to questions] [back to help topics] How do I enter a website address or URL?To enter a website address or URL:
As the page loads, you will see a blinking hawkeye in the upper right corner of the screen. This icon disappears after ThunderHawk has fully loaded the page. Press the rocker button to scroll up, down, left, or right on a page. [back to questions] [back to help topics] How do I bring up the keypad?Tap and hold the stylus on the screen to bring up the keypad to enter a Web page URL or use the toolbar. To edit a text field, tap the text field with the stylus to bring up the keypad. [back to questions] [back to help topics] What is the ThunderHawk toolbar?The ThunderHawk toolbar is above the keypad. To access the ThunderHawk toolbar, tap and hold the the stylus on the screen. The toolbar has the following buttons:
[back to questions] [back to help topics] Why do I have to choose between the 'original' window and the 'new' window?ThunderHawk allows you to view Web pages in one window, so when you click a link that causes a website to open a new window in a standard desktop browser, you have to choose whether you want to view that new window or continue viewing the original window in ThunderHawk. If you chose to view the new window, you can always return to the original window by tapping the back button on the toolbar. If you chose to view the original window, you can tap the back button and choose to view the new window. [back to questions] [back to help topics] How do I store my Favorites?The Favorites folder provides a way to store Web pages you visit often. To add a Web page to your Favorites folder:
To access a Web page that is already stored in your Favorites folder:
Other tips & tricks:
[back to questions] [back to help topics] Is there a quick way to get to my favorite Web pages?There are several ways of getting to Web pages you commonly access rather than fully typing URLs. Three are listed below:
[back to questions] [back to help topics] Can I edit the Address (URL) on the Add Favorites screen?The Address (URL) in the Favorites folder is read-only. You see the Address (URL) when adding a new URL to the Favorites folder. You cannot change it on the Add Favorites screen. If the URL of your Favorites page has changed, we recommend you delete the current Favorites Address (URL), and then add the new one. [back to questions] [back to help topics] How do I access the History list?The combo box above the keypad functions as a history list. It stores the previous sites you have visited in your session. To view the History List:
See How do I delete or clear the History list? for instructions on how to delete the history. [back to questions] [back to help topics] How do I delete Favorites?To delete Favorites:
[back to questions] [back to help topics] How do I delete or clear the History list?To delete stored history pages:
[back to questions] [back to help topics] What is that blinking hawkeye?ThunderHawk displays a blinking hawkeye in the top right corner of the page when it is actively loading the page. When the hawkeye disappears, it signifies that ThunderHawk has finished downloading the page. [back to questions] [back to help topics] How do I magnify or zoom in and out on a page?Tap the Magnifying Glass on the toolbar to change the screen area and effectively zoom in or out of the page. You have three choices for how you want to view text and images on ThunderHawk:
High and medium resolution do not modify text size. Low resolution makes text larger. Tap the resolution you want to make your choice. If you make a change, it is saved across sessions. To change the screen area:
[back to questions] [back to help topics] How do I change to 800x600 effective resolution?Tap the Magnifying Glass on the toolbar and select High (800x600) for an 800x600 virtual pixel resolution. Tap Ok to make the change. This change is saved across sessions, so every time you open ThunderHawk you will see pages in this resolution. [back to questions] [back to help topics] Can I rotate my Pocket PC in the other direction and still use ThunderHawk?Yes. You can change the orientation of ThunderHawk to use a right-handed (RH) or left-handed (LH) landscape orientation. To change the landscape orientation of ThunderHawk:
ThunderHawk preserves this orientation whenever you run it. Bitstream has discovered a possible conflict that occurs if you launch ThunderHawk, and then open or close the left sliding keyboard during the browsing session. ThunderHawk engineers are working to resolve this problem and will issue an update when it is fixed. NOTE: If you have a built-in slide-out keyboard on your device, keep the keyboard in one position (opened or closed) for the duration of your ThunderHawk browsing session. [back to questions] [back to help topics] How do I program power keys on ThunderHawk?You can lighten up your typing load by setting up to 10 programmable keys for frequently entered text like usernames, passwords, Web e-mail signatures, or database entries. The programmable keys are mapped to the 10 digits along the top row of the keypad. To set programmable keys:
All programmable key assignments are stored across ThunderHawk sessions. You can overwrite the contents of a programmable key by following the steps above to reprogram it. [back to questions] [back to help topics] How do I exit ThunderHawk?Tap the X icon on the toolbar to exit ThunderHawk. To keep ThunderHawk running in the background and switch to the Windows desktop, tap the Windows logo icon on the toolbar. To switch back to ThunderHawk, choose it from the Start menu. [back to questions] [back to help topics] How do I download files?ThunderHawk can download files, but it cannot separately download Web page content parts, or graphics that are part of a Web page design. Once the download has completed, ThunderHawk displays a dialog asking if you want to open the file or not. To download a file: When a usable link exists, select it. ThunderHawk either opens the file, or prompts you to download the file. ThunderHawk puts downloaded files into the “My Documents” folder on your Pocket PC or Smartphone. [back to questions] [back to help topics] Where does ThunderHawk put files I download?ThunderHawk puts downloaded files into the “My Documents” folder on your Pocket PC or Smartphone. [back to questions] [back to help topics] How do I select, copy, and paste text?You can use the following control key combinations to cut, copy and paste text to and from editable fields in ThunderHawk using the system clipboard:
For example, you can copy text from the combo box about the keypad and paste it into a text editing application on your Pocket PC, or copy a website address from an application on your Pocket PC, paste it into the combo box on ThunderHawk, and press Go to access it. [back to questions] [back to help topics] What are the ThunderHawk User Options?The ThunderHawk User Options are settings you can view or change for account information such as user name, password, and registration key, as well as advanced settings such as browser user agent, HTTP wrapping, and cookie management. To access the User Options screen, tap the checkmark on the toolbar. The screen contains two tabs, Account Info and Advanced. To access the ThunderHawk User Options on a Smartphone, press Menu > Options. [back to questions] [back to help topics] What is my ThunderHawk Account Info?Your ThunderHawk Account Info is the basic information about your ThunderHawk subscription. To view your Account Info, click the checkmark on the toolbar.
The Account Info tab contains your ThunderHawk account information. You can change your user name or password on this screen, but you cannot change your registration key.
To access the ThunderHawk Account Info on a Smartphone, press Menu > Options. [back to questions] [back to help topics] What is HTTP Wrapping and how to I turn it on?ThunderHawk can “wrap” its low-level client-server commands with an HTTP framework. This enables ThunderHawk commands to pass through proxy servers that reject all communication that isn't HTTP, or through GPRS. If you are experiencing errors with ThunderHawk communications, you should first enable HTTP Wrapping. To toggle this option, tap the checkmark on the toolbar to open the ThunderHawk User Options screen, and tap the Advanced tab.
Select the Enable HTTP Wrapping check box and restart ThunderHawk. If you are still experiencing connection difficulites, turn HTTP Wrapping off and contact ThunderHawk Technical Support. NOTE: Thunderhawk turns the HTTP Wrap feature on at launch time if ThunderHawk fails to connect. If ThunderHawk is able to connect, this feature remains on. To turn on HTTP Wrapping on a Smartphone, press Menu > Options, select HTTP Wrapping, and press the Action key. [back to questions] [back to help topics] What is the User Agent string and how can I change it?The user agent is an identifier that the Web browser sends to the Web server to inform it of the browser conventions to use when displaying HTML pages. If you do not set the user agent, ThunderHawk sends the default user agent for your version, as listed below. If you find that you are unable to access pages using ThunderHawk, you may want to change the User Agent by tapping IE, Mozilla, or Netscape to send the user agent for those particular browsers, or by following the instructions below. To change the User Agent:
Once you tap Ok, ThunderHawk will present the user agent you entered to all websites. If you want to restore the default user agent, tap Refresh in the Advanced tab of the ThunderHawk User Options screen. [back to questions] [back to help topics] Can ThunderHawk accept cookies?ThunderHawk can accept cookies. To enable ThunderHawk to accept cookies and to manage them:
You should see some cookies on the page. If you do not, keep browsing until you do. You can also manage cookies from this screen. See How do I manage cookies? for details. [back to questions] [back to help topics] How do I manage cookies?To manage cookies:
You can perform the following actions:
[back to questions] [back to help topics] How do I program quick keys?See How do I program power keys on ThunderHawk? [back to questions] [back to help topics] Can ThunderHawk copy and paste text?See How do I select, copy, and paste text? [back to questions] [back to help topics] Can I change the homepage displayed whenever I open ThunderHawk?The ThunderHawk homepage is not an editable option at this time. [back to questions] [back to help topics] Does ThunderHawk have a user guide or additional help pages?Yes, in addition to these FAQs, ThunderHawk has an internal help system integrated with your Pocket PC. To access this help page, click the question mark icon [back to questions] [back to help topics] Does Thunderhawk log secure transactions?The ThunderHawk subscription service offered by Bitstream does not log any transactions of any kind on any pages. All upstream data is ALWAYS 128-bit encrypted, and downstream data is 128-bit encrypted on all secure pages. ThunderHawk servers are in a secure location with access restricted to authorized personnel only. Additionally, the servers display no screen output related to the website contents. [back to questions] [back to help topics] What are the ThunderHawk Advanced User Options?Click the checkbox on the toolbar to access the ThunderHawk User Options, and click the Advanced tab to access the Advanced User Options.
The ThunderHawk Advanced User Options include configurable settings for the User Agent for your ThunderHawk client, as well as other settings such as a toggle control for HTTP Wrapping, access to a page where you can manage your Cookies, a Clear History button, and a landscape Orientation setting. Click the links above to access FAQs for these specific items for more information. [back to questions] [back to help topics] How do I change the landscape orientation of ThunderHawk?See Can I rotate my Pocket PC in the other direction and still use ThunderHawk? for details. [back to questions] [back to help topics] TroubleshootingWhy do I have to choose between the 'original' window and the 'new' window? Do you still support ThunderHawk 1.x? Why can’t I browse with ThunderHawk? What do I do if ThunderHawk won't start? How do I install the debug version of ThunderHawk? Why am I having problems connecting with ThunderHawk? Why do I see only a Bitstream logo and “Please establish an Internet connection”? What if I receive a “Cannot Connect” error on ThunderHawk? Why is ThunderHawk not recognizing my connection? Why has ThunderHawk disappeared from the Start menu? Why doesn’t ThunderHawk display pages from my company's intranet? Why can't I browse when I tap links or scroll when I tap the scroll bars? Why am I seeing hyphens instead of fonts? Why am I having trouble tapping links in ThunderHawk? Why can’t I just e-mail Technical Support? How do I find out if ThunderHawk works on my device? Why do I have to choose between the 'original' window and the 'new' window?ThunderHawk allows you to view Web pages in one window, so when you click a link that causes a website to open a new window in a standard desktop browser, you have to choose whether you want to view that new window or continue viewing the original window in ThunderHawk. If you chose to view the new window, you can always return to the original window by tapping the back button on the toolbar. If you chose to view the original window, you can tap the back button and choose to view the new window. [back to questions] [back to help topics] Do you still support ThunderHawk 1.x?Bitstream no longer offers technical support for ThunderHawk 1.x Pocket PC Edition. If you still use ThunderHawk 1.x, we encourage you to upgrade to the latest version, available on the following page: [back to questions] [back to help topics] Why can’t I browse with ThunderHawk?Your account information could be incorrect or expired. Log on to your account using a desktop browser. If you are able to log on to your account from a desktop machine, but you are still unable to use ThunderHawk, check to see if you are encountering any of the messages from the Troubleshooting section. If you are still unable to connect, fill out a ThunderHawk Technical Support Request Form with your e-mail address and username and ThunderHawk Support will contact you. Please send the full context of any error message displayed. [back to questions] [back to help topics] What do I do if ThunderHawk won't start?If ThunderHawk won't start, or the login page is the first page you see every time you start, your ThunderHawk installation may be corrupt. Try reinstalling ThunderHawk to resolve the issue. See How do I remove ThunderHawk from my device? and How do I install ThunderHawk? for details. [back to questions] [back to help topics] How do I install the debug version of ThunderHawk?The debug version of ThunderHawk creates a log file that ThunderHawk Support can use to assist you with your issue. To install the debug version:
Now you can browse the Web with ThunderHawk! The Debug version creates a debug.log file in the root directory (either My Device, or My Pocket PC). When the ThunderHawk problem occurs, close ThunderHawk. Use ActiveSync to find the debug.log file. Copy this file from your Pocket PC and e-mail it to thsupport@bitstream.com. Please include a file listing the step-by-step actions that lead to this error. These steps are helpful to compare against the debug.log file as we work to resolve your issue. Include your connection method as well (such as WiFi, GPRS, ActiveSync, or another). NOTE: Each time you open the debug version of ThunderHawk the previous debug.log file is deleted. Please be sure to save the file locally with a different name if you plan on re-launching ThunderHawk to gather additional information. [back to questions] [back to help topics] Why am I having problems connecting with ThunderHawk?Before you send a message to ThunderHawk Technical Support to find out why your ThunderHawk connection isn't working, you should try to answer the questions below. If you continue to have problems connecting, send your issue to ThunderHawk support with your answers to these questions.
If you still have problems connecting, install the debug version and follow the instructions to send the debug log to ThunderHawk Support. See How do I install the debug version of ThunderHawk? for details. [back to questions] [back to help topics] Why do I see only a Bitstream logo and “Please establish an Internet connection”?Thunderhawk cannot find the Internet. Verify that your wireless device is connected to the network and that you have an Internet connection. [back to questions] [back to help topics] What if I receive a “Cannot Connect” error on ThunderHawk?See Why am I having problems connecting with ThunderHawk? for some suggestions on how to solve this problem. If you are still not able to resolve the problem, follow the instructions to load and run the debug version and send your debug.log to ThunderHawk Support. See How do I install the debug version of ThunderHawk? for details. [back to questions] [back to help topics] Why is ThunderHawk not recognizing my connection?ThunderHawk uses the connection settings from your device. These settings are controlled by your Pocket PC. To set or edit this information:
[back to questions] [back to help topics] Why has ThunderHawk disappeared from the Start menu?If you run out of power on your wireless device, ThunderHawk will no longer be available and must be reinstalled. [back to questions] [back to help topics] Why doesn’t ThunderHawk display pages from my company's intranet?ThunderHawk relies on an array of content servers acting as proxies. These servers have a very fast Internet connection, so they are able to download all the HTML code and images fast. They do not strip out content. Instead, they do all the page layout and font rendering work first, then transmit the actual page content in a compact format to your Pocket PC. Since these servers are outside your company, they cannot see internal sites. However, ThunderHawk Enterprise Server can be configured to display company intranet pages on the client machines. Contact
ThunderHawk Sales for more information. [back to questions] [back to help topics] Why can't I browse when I tap links or scroll when I tap the scroll bars?If you are having trouble tapping links in ThunderHawk you may need to align the touch screen. Sometimes Pocket PCs fall out of alignment, and the area you are tapping no longer corresponds to the area displayed. Refer to the manual included with your Pocket PC for instructions on realigning the touch screen. We suggest that you align your screen while holding your Pocket PC in “landscape mode”, in the same way you use it to browse on ThunderHawk. If you continue to experience difficulty with a specific website, send the URL to ThunderHawk Support in a ThunderHawk Technical Support Request Form. The Support department will review your issue and contact you with a resolution or a progress report. [back to questions] [back to help topics] Why am I seeing hyphens instead of fonts?This means that ThunderHawk does not support the font. For example, if you browse to a site requiring Asian fonts, you will see hyphens in place of the unsupported characters. If you would like ThunderHawk to support your font in a future release, send your request to ThunderHawk Technical Support by using a comment form for the Pocket PC Edition or the Smartphone Edition and ThunderHawk Support will contact you directly when this feature has been incorporated into the ThunderHawk browser. [back to questions] [back to help topics] Why am I having trouble tapping links in ThunderHawk?See Why can't I browse when I tap links or scroll when I tap the scroll bars? [back to questions] [back to help topics] Why can’t I just e-mail Technical Support?The Technical Support request form contains common information required by ThunderHawk Support in order to assist you with your problem. To prevent back-and-forth e-mail messages to get all of this information, and insure that we give you the best possible support in the least amount of time, we ask that you fill out the form in detail so that our e-mail quickly answers your specific questions. [back to questions] [back to help topics] How do I find out if ThunderHawk works on my device?ThunderHawk requires the Microsoft Windows operating system. If your device uses Windows, you can check the Pocket PC system requirements page or the Smartphone system requirements page to see if your device is listed. If it is not, you can still download a trial version and choose to download the installation file for a device that most closely matches yours, or choose Other to download a file used by most supported devices available on the market today. [back to questions] [back to help topics] Plug-Ins and Third Party SupportDoes ThunderHawk work with GPRS? Does ThunderHawk work with Bluetooth? How do I use the Windows Media Player or RealOne Player? Is ThunderHawk compatible with AvantGo? Does ThunderHawk support proxy authenication? Does ThunderHawk support ActiveX controls? Does ThunderHawk work on devices with a VGA display? How do I find out if ThunderHawk works on my device? What if my device is not in the list of supported devices? What happens if I select an alternate form of connection, such as GPRS, WiFi, ActiveSync? Does ThunderHawk support Flash®? Is ThunderHawk compatible with websites using frames? Does ThunderHawk support Instant Messaging plug-ins? Does ThunderHawk support JavaScript? Does ThunderHawk support Java? What languages does ThunderHawk support? Does ThunderHawk run on the Palm operating system? Does ThunderHawk support streaming media files? Can you recommend any third party software that works well with ThunderHawk? Does ThunderHawk support Web mail applications? Can I use my built-in camera while running ThunderHawk? Does ThunderHawk work with GPRS?ThunderHawk should work with all General Packet Radio Service (GPRS) service providers. Complete our short survey for updates concerning support of Pocket PC devices and connection methods other than those listed on our system requirements page. [back to questions] [back to help topics] Does ThunderHawk work with Bluetooth?ThunderHawk should be able to access the Internet if your Pocket PC uses Bluetooth technology. Complete our short survey for updates concerning support of Pocket PC devices and connection methods other than those listed on our system requirements page. [back to questions] [back to help topics] How do I use the Windows Media Player or RealOne Player?You can use ThunderHawk to download and watch audio or video media files in the Windows Media or RealOne players. To watch media files using ThunderHawk:
[back to questions] [back to help topics] Is ThunderHawk compatible with AvantGo?ThunderHawk is not compatible with AvantGo. If you would like ThunderHawk to support AvantGo in a future release, send your request to ThunderHawk Technical Support by using a comment form for the Pocket PC Edition or the Smartphone Edition and ThunderHawk Support will contact you directly when this feature has been incorporated into the ThunderHawk browser. [back to questions] [back to help topics] Does ThunderHawk support proxy authenication?Yes, ThunderHawk supports both “Basic” and “NTLM” proxy authentication. If your network has a proxy server, a dialog box pops up when you first run ThunderHawk with text entry boxes for your username, password, and (for NTLM authentication) your domain name. After you enter this login information required by your proxy server, you can use ThunderHawk. ThunderHawk chooses the most secure authentication method available from the proxy server, most of the time this is NTLM. If NTLM is not available it uses Basic authentication. If ThunderHawk can get the username, password, and domain name from your device, it does so and fills out these text fields from your device settings. Otherwise, you must supply this information. ThunderHawk writes the proxy information to a secure file on the client so that you don't have to re-enter it every time you use ThunderHawk. [back to questions] [back to help topics] Does ThunderHawk support ActiveX controls?ThunderHawk does not currently support ActiveX controls. If you would like ThunderHawk to include ActiveX in a future release, send your request to ThunderHawk Technical Support by using a comment form for the Pocket PC Edition or the Smartphone Edition and ThunderHawk Support will contact you directly when this feature has been incorporated into the ThunderHawk browser. [back to questions] [back to help topics] Does ThunderHawk work on devices with a VGA display?Yes, in the 320x240 legacy mode. [back to questions] [back to help topics] How do I find out if ThunderHawk works on my device?ThunderHawk requires the Microsoft Windows operating system. If your device uses Windows, you can check the Pocket PC system requirements page or the Smartphone system requirements page to see if your device is listed. If it is not, you can still download a trial version and choose to download the installation file for a device that most closely matches yours, or choose Other to download a file used by most supported devices available on the market today. [back to questions] [back to help topics] What if my device is not in the list of supported devices?If ThunderHawk does not work on your device, send your device name to ThunderHawk Technical Support by using a comment form for the Pocket PC Edition or the Smartphone Edition and ThunderHawk Support will contact you directly when your devices supports the ThunderHawk browser. [back to questions] [back to help topics] What happens if I select an alternate form of connection, such as GPRS, WiFi, ActiveSync?ThunderHawk uses the connection settings from your device. These settings are controlled by your Pocket PC. To set or edit this information:
[back to questions] [back to help topics] Does ThunderHawk support Flash®?ThunderHawk does not currently support Flash. We hope to add Flash support to a future version of ThunderHawk, but have no immediate plans for a release that will incorporate Flash support. If you would like ThunderHawk to include Flash in a future release, send your request to ThunderHawk Technical Support by using a comment form for the Pocket PC Edition or the Smartphone Edition and ThunderHawk Support will contact you directly when this feature has been incorporated into the ThunderHawk browser. [back to questions] [back to help topics] Is ThunderHawk compatible with websites using frames?The ThunderHawk browser should be compatible with websites using frames. If you should encounter a problem viewing frames with ThunderHawk on a specific site, please fill out a ThunderHawk Technical Support Request Form with the URL and a description of your problem. [back to questions] [back to help topics] Does ThunderHawk support Instant Messaging plug-ins?ThunderHawk does not currently support Instant Messaging plug-ins. If you would like ThunderHawk to include Instant Messaging plug-ins in a future release, send your request to ThunderHawk Technical Support by using a comment form for the Pocket PC Edition or the Smartphone Edition and ThunderHawk Support will contact you directly when this feature has been incorporated into the ThunderHawk browser. [back to questions] [back to help topics] Does ThunderHawk support JavaScript?Yes, ThunderHawk supports JavaScript. [back to questions] [back to help topics] Does ThunderHawk support Java?ThunderHawk version 2.1 and up for the Pocket PC supports Java version 1.5.0_01. ThunderHawk for the SmartPhone does not support Java. On ThunderHawk for Pocket PC, applets may take several seconds to load, and are displayed in gray boxes. To bring up the keypad for usage outside of the applet, tap and hold the stylus on an area of the screen outside the applet. For usage inside the applet (for example, to type in text in a Java application), tap and hold the stylus on an area of the screen within the applet. There are some limitations:
[back to questions] [back to help topics] What languages does ThunderHawk support?ThunderHawk supports viewing websites in all Western European languages including English, German, French, Spanish, Dutch, Flemish, Swedish, and many others that are fundamentally Latin-based. If you would like ThunderHawk to support your language in a future release, send your request to ThunderHawk Technical Support by using a comment form for the Pocket PC Edition or the Smartphone Edition and ThunderHawk Support will contact you directly when it has been incorporated into the ThunderHawk browser. [back to questions] [back to help topics] Does ThunderHawk run on the Palm operating system?ThunderHawk does not support the Palm Operating System. The ThunderHawk Development Team is reviewing possibilities of incorporating the ThunderHawk browser into the Palm OS at some point, however there is no set development plan in place at this time. If you would like ThunderHawk to support the Palm OS in a future release, send your request to ThunderHawk Technical Support by using a comment form for the Pocket PC Edition or the Smartphone Edition and ThunderHawk Support will contact you directly when support for the Palm OS has been incorporated into the ThunderHawk browser. [back to questions] [back to help topics] Does ThunderHawk support streaming media files?ThunderHawk currently does not support streaming media. However, you can download MP3 and Windows Media Audio or Video files with ThunderHawk. To download a media file, clik the link it is associated with. ThunderHawk displays a message to ask if you would like to continue to download the file. On a Pocket PC, tap Yes or OK to download the file and automatically lauch it in Windows Media player. [back to questions] [back to help topics] Can you recommend any third party software that works well with ThunderHawk?We cannot recommend third party software or hardware. However, you can visit some of the forums or chat rooms that discuss PDAs for any information they may have regarding third party software. Some active Pocket PC forums are: Use “ThunderHawk” as a key word to search for topics relevant to the browser. [back to questions] [back to help topics] Does ThunderHawk support Web mail applications?ThunderHawk has been successfully tested in various Web mail applications including (but not limited to):
If you would like ThunderHawk to include Web mail for an application not listed above in a future release, send your request to ThunderHawk Technical Support by using a comment form for the Pocket PC Edition or the Smartphone Edition and ThunderHawk Support will contact you directly when you can use your Web mail application with the ThunderHawk browser. [back to questions] [back to help topics] Can I use my built-in camera while running ThunderHawk?Yes! If your Pocket PC has a hardware button assigned to the camera (Camera.exe), ThunderHawk yields control and executes that application. To return to ThunderHawk, launch it again from the Programs menu. [back to questions] [back to help topics] RemovingHow do I cancel my ThunderHawk subscription? How do I remove ThunderHawk from my device? How do I uninstall the ThunderHawk .CAB file? How do I cancel my ThunderHawk subscription?ThunderHawk is available as an annual or monthly subscription. To cancel your monthly subscription:
Because of the monthly subscription option, we do not offer a refund on yearly subscriptions. If you have a yearly subscription your account will automatically expire at the end of the subscription period. [back to questions] [back to help topics] How do I remove ThunderHawk from my device?To remove ThunderHawk from your Pocket PC:
Also, on your Pocket PC, delete any /thunderhawkII folders and clear the Temp folder. [back to questions] [back to help topics] How do I uninstall the ThunderHawk .CAB file?For instructions on how to uninstall ThunderHawk on your device, see How do I remove ThunderHawk from my device? [back to questions] [back to help topics] |
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