InstallingRegisteringPurchasingUsingTroubleshootingPlug-Ins and Third Party SupportRemovingInstallingHow do I install ThunderHawk on a Smartphone? How do I install ThunderHawk on a Smartphone?Before downloading the ThunderHawk installer, you will need to know your operating system version. Find the OS version on your Smartphone by choosing Start (or Programs) > Settings > System > About. See the download instructions for installation instructions and links to the installers. [back to questions] [back to help topics] RegisteringHow do I register ThunderHawk? Why do I have to register ThunderHawk? Can I transfer my ThunderHawk account from my old device to a new one? Can I use the same ThunderHawk license for two devices? How do I install ThunderHawk?To download and install ThunderHawk, go to SUBSCRIBE and follow the instructions under "How to Subscribe." [back to questions] [back to help topics] How do I register ThunderHawk?To download and install ThunderHawk, go to SUBSCRIBE and follow the instructions under "How to Subscribe." [back to questions] [back to help topics]
Why do I have to register ThunderHawk?You have to register ThunderHawk so Bitstream can keep track of your subscription status. [back to questions] [back to help topics] Can I transfer my ThunderHawk account from my old device to a new one?You can transfer your ThunderHawk account to a new device, but you must uninstall ThunderHawk from the old device before installing it on the new one. During the registration process you can manually enter your existing user name, e-mail address, and password on your new device. Be sure it is the same information you entered when you first registered. [back to questions] [back to help topics] Can I use the same ThunderHawk license for two devices?Licensing for the ThunderHawk browser is on a “per device” basis. You will need to create a second account and purchase a subscription for your alternate device. [back to questions] [back to help topics] PurchasingHow do I purchase a subscription to ThunderHawk? How do I purchase a subscription to ThunderHawk?Click this link to find out how to purchase a subscription to ThunderHawk. [back to questions] [back to help topics] How much is ThunderHawk?Thunderhawk subscriptions are available on a monthly or yearly basis. Click this link to find out the costs of a ThunderHawk subscription. [back to questions] [back to help topics] UsingHow do I start ThunderHawk on a Smartphone? How do I use the Smartphone split screen? How do I select links on a Smartphone? How do I access the menu on a Smartphone? How do I enter a Web page address on a Smartphone? How do I switch screen views on a Smartphone? How to I view the History list on a Smartphone? How do I add or view Favorites on a Smartphone? What are some other Smartphone controls? Does ThunderHawk for Smartphone have shortcut keys? How do you enter URLs on a Smartphone? Why do I have to choose between the 'original' window and the 'new' window? Is there a quick way to get to my favorite Web pages? Can I edit the Address (URL) on the Add Favorites screen? What is that blinking hawkeye? Where does ThunderHawk put files I download? What are the ThunderHawk User Options? Can I change the homepage displayed whenever I open ThunderHawk? Does Thunderhawk log secure transactions? How do I start ThunderHawk on a Smartphone?To start Thunderhawk on a Smartphone, cycle through the Start or Programs menu and choose Thunderhawk. You will see the ThunderHawk splash screen followed by the home page. The hawk eye in the upper right corner of the screen indicates that Thunderhawk is requesting or loading a page. [back to questions] [back to help topics] How do I use the Smartphone split screen?ThunderHawk displays the screen in split-screen view, which enables you to see a condensed version of the page at the top of the screen, and a readable portion at the bottom. ThunderHawk formats the text so that you don't have to scroll from left to right to read it. A rectangle at the top shows you where you are on the page. Use the direction key on your SmartPhone to move the rectangle around. [back to questions] [back to help topics] How do I select links on a Smartphone?When starting in rectangle mode, your menu options are at the bottom of the page. These correspond to your left and right soft keys. Press the left soft key to display the cross hair. This brings up a plus symbol for clicking links and other Web objects. Use the direction key to move the cross hair over a link, and press the action button to select it. [back to questions] [back to help topics] How do I access the menu on a Smartphone?Press the right soft key to view the Menu options to enter a Web page address, switch screen views, add and use favorites, refresh the screen, and open Options. Choose an option with your arrow keys and use the action button to select it, or press the number corresponding to the action. [back to questions] [back to help topics] How do I enter a Web page address on a Smartphone?Choose Go To on the Menu to bring up the text combo box. Use the keypad to type in a Web address. You do not need to type the “http://www.” portion of the address. Type a letter by pressing the number on the phone that contains the letter until you see the letter you want. Wait until the underline disappears before selecting another letter from the same number. Press the number one button for a dot, such as the dots within a Web page address. Press the action button to go to the page you entered. [back to questions] [back to help topics] How do I switch screen views on a Smartphone?Choose Full Screen from the Menu to simulate a screen resolution of 352 x 416 pixels. Navigate to links and Web objects with the cross hair. Press the action button to select a link. To switch back to split screen, choose it from the menu or press the left button. In split screen mode, use the left button to toggle between the rectangle and cross hair modes. [back to questions] [back to help topics] How to I view the History list on a Smartphone?As with any browser, ThunderHawk remembers the pages you've been to. Choose Backward and Forward to move through your page history, or choose Go To on the Menu and press the left soft key to open the History list. Select a Web page address from the History with the direction key and press the action button to go there. [back to questions] [back to help topics] How do I add or view Favorites on a Smartphone?Add favorite websites for quick access with the ThunderHawk Favorites Menu option. You can edit the name of the favorite before adding it, and store it in a custom folder. Use the direction keys to tab through the fields or select a folder. To add favorites:
Additional options:
[back to questions] [back to help topics] What are some other Smartphone controls?Some other controls are:
[back to questions] [back to help topics] Does ThunderHawk for Smartphone have shortcut keys?You can use the number keys as shortcut keys on the ThunderHawk main menu and the Favorites menu. Press the right soft key to open the ThunderHawk menu and use the following number keys for shortcuts:
Press the right soft key to open the ThunderHawk menu. Select Favorites (or press “6”) Select any favorite and press the Action button to go to it. With the Favorites list opens, press the right soft key to open the Menu. Use any of these number keys:
ThunderHawk uses the same Favorites list as Pocket Internet Explorer. Any link added to Favorites while browsing in either browser will be available on the Favorites lists for both browsers. [back to questions] [back to help topics] How do you enter URLs on a Smartphone?In most cases, you can enter the only name of the site. For example, to go to [back to questions] [back to help topics] Why do I have to choose between the 'original' window and the 'new' window?ThunderHawk allows you to view Web pages in one window, so when you click a link that causes a website to open a new window in a standard desktop browser, you have to choose whether you want to view that new window or continue viewing the original window in ThunderHawk. If you chose to view the new window, you can always return to the original window by tapping the back button on the toolbar. If you chose to view the original window, you can tap the back button and choose to view the new window. [back to questions] [back to help topics] Is there a quick way to get to my favorite Web pages?There are several ways of getting to Web pages you commonly access rather than fully typing URLs. Three are listed below:
[back to questions] [back to help topics] Can I edit the Address (URL) on the Add Favorites screen?The Address (URL) in the Favorites folder is read-only. You see the Address (URL) when adding a new URL to the Favorites folder. You cannot change it on the Add Favorites screen. If the URL of your Favorites page has changed, we recommend you delete the current Favorites Address (URL), and then add the new one. [back to questions] [back to help topics] What is that blinking hawkeye?ThunderHawk displays a blinking hawkeye in the top right corner of the page when it is actively loading the page. When the hawkeye disappears, it signifies that ThunderHawk has finished downloading the page. [back to questions] [back to help topics] How do I download files?ThunderHawk can download files, but it cannot separately download Web page content parts, or graphics that are part of a Web page design. Once the download has completed, ThunderHawk displays a dialog asking if you want to open the file or not. To download a file: When a usable link exists, select it. ThunderHawk either opens the file, or prompts you to download the file. ThunderHawk puts downloaded files into the “My Documents” folder on your Pocket PC or Smartphone. [back to questions] [back to help topics] Where does ThunderHawk put files I download?ThunderHawk puts downloaded files into the “My Documents” folder on your Pocket PC or Smartphone. [back to questions] [back to help topics] What are the ThunderHawk User Options?The ThunderHawk User Options are settings you can view or change for account information such as user name, password, and registration key, as well as advanced settings such as browser user agent, HTTP wrapping, and cookie management. To access the User Options screen, tap the checkmark on the toolbar. The screen contains two tabs, Account Info and Advanced. To access the ThunderHawk User Options on a Smartphone, press Menu > Options. [back to questions] [back to help topics] Can I change the homepage displayed whenever I open ThunderHawk?The ThunderHawk homepage is not an editable option at this time. [back to questions] [back to help topics] Does Thunderhawk log secure transactions?The ThunderHawk subscription service offered by Bitstream does not log any transactions of any kind on any pages. All upstream data is ALWAYS 128-bit encrypted, and downstream data is 128-bit encrypted on all secure pages. ThunderHawk servers are in a secure location with access restricted to authorized personnel only. Additionally, the servers display no screen output related to the website contents. [back to questions] [back to help topics] TroubleshootingWhy do I have to choose between the 'original' window and the 'new' window? Do you still support ThunderHawk 1.x? Why can’t I browse with ThunderHawk? How do I find out if ThunderHawk works on my device? Why does ThunderHawk display a bad connection error when I am trying to register on a Smartphone? Why do I see the message “No data connection is available. Please try again later” on a Smartphone? Why does ThunderHawk freeze on the “Connecting to the service. Please Wait” message on a Smartphone? Why doesn't anything happen when I select Go To from the ThunderHawk menu on a Smartphone? Why doesn't the Action key work for ThunderHawk functions on a Smartphone? Why doesn't the ThunderHawk eye go away on a Smartphone? Why can't I browse to another page on a Smartphone? What do I do if ThunderHawk won't start? Why am I having problems connecting with ThunderHawk? Why do I see only a Bitstream logo and “Please establish an Internet connection”? What if I receive a “Cannot Connect” error on ThunderHawk? Why doesn’t ThunderHawk display pages from my company's intranet? Why am I seeing hyphens instead of fonts? Why can’t I just e-mail Technical Support? Why do I have to choose between the 'original' window and the 'new' window?ThunderHawk allows you to view Web pages in one window, so when you click a link that causes a website to open a new window in a standard desktop browser, you have to choose whether you want to view that new window or continue viewing the original window in ThunderHawk. If you chose to view the new window, you can always return to the original window by tapping the back button on the toolbar. If you chose to view the original window, you can tap the back button and choose to view the new window. [back to questions] [back to help topics] Do you still support ThunderHawk 1.x?Bitstream no longer offers technical support for ThunderHawk 1.x Pocket PC Edition. If you still use ThunderHawk 1.x, we encourage you to upgrade to the latest version, available on the following page: [back to questions] [back to help topics] Why can’t I browse with ThunderHawk?Your account information could be incorrect or expired. Log on to your account using a desktop browser. If you are able to log on to your account from a desktop machine, but you are still unable to use ThunderHawk, check to see if you are encountering any of the messages from the Troubleshooting section. If you are still unable to connect, fill out a ThunderHawk Technical Support Request Form with your e-mail address and username and ThunderHawk Support will contact you. Please send the full context of any error message displayed. [back to questions] [back to help topics] How do I find out if ThunderHawk works on my device?ThunderHawk requires the Microsoft Windows operating system. If your device uses Windows, you can check the Pocket PC system requirements page or the Smartphone system requirements page to see if your device is listed. If it is not, you can still download a trial version and choose to download the installation file for a device that most closely matches yours, or choose Other to download a file used by most supported devices available on the market today. [back to questions] [back to help topics] Why does ThunderHawk display a bad connection error when I am trying to register on a Smartphone?During the initial setup of ThunderHawk, the setup routine contacts our user database to create or find a ThunderHawk user account. If your phone's connection to the Internet is interrupted during this process, the ThunderHawk registration cannot recover. If you get a bad connection message while setting up ThunderHawk, select OK to close the message. This should take you back to the registration screen. Check your account data, then select Done to try again. If you continue to get this message, cancel the registration and try one of the processes below.
[back to questions] [back to help topics] Why do I see the message “No data connection is available. Please try again later” on a Smartphone?You may not have a data connection for the internet set on your phone. Make sure you have specified a specific method for your internet connection. If you are using the “Automatic” setting and continue to have difficulty, you may want to set a specific data connection instead of relying on an automatically configured connection. To check your Internet data connection:
If you do not have a defined data connection, contact your service provider for advice on setting up an internet data connection. If you have already selected a data connection, and ThunderHawk still cannot find a connection, you may be out of range. [back to questions] [back to help topics] Why does ThunderHawk freeze on the “Connecting to the service. Please Wait” message on a Smartphone?ThunderHawk requires a data service with unrestricted access to port 80 and 443. Check that your phone account allows a data service with unrestricted access to port 80 and 443. [back to questions] [back to help topics] Why doesn't anything happen when I select Go To from the ThunderHawk menu on a Smartphone?If you have a graphic oriented task switcher on your phone, such as xBar, it may be in conflict with ThunderHawk. Try turning off the task switching software before starting Thunderhawk. For example, to disable xBar, press and hold the Action key to open the xBar pop-up menu and press and hold the * key. [back to questions] [back to help topics] Why doesn't the Action key work for ThunderHawk functions on a Smartphone?See Why doesn't anything happen when I select Go To from the ThunderHawk menu on a Smartphone? [back to questions] [back to help topics] Why doesn't the ThunderHawk eye go away on a Smartphone?ThunderHawk is trying to download the page. If the page does not load, try pressing the arrow button on your phone to close ThunderHawk. If that does not close ThunderHawk, try turning off your phone. [back to questions] [back to help topics] Why can't I browse to another page on a Smartphone? ThunderHawk is trying to download the page. If the page does not load, press Menu > Stop, or (6) for stop, or the arrow button on your phone to close ThunderHawk. If that does not close ThunderHawk, try turning off your phone. [back to questions] [back to help topics] What do I do if ThunderHawk won't start?If ThunderHawk won't start, or the login page is the first page you see every time you start, your ThunderHawk installation may be corrupt. Try reinstalling ThunderHawk to resolve the issue. See How do I remove ThunderHawk from my device? and How do I install ThunderHawk? for details. [back to questions] [back to help topics] Why am I having problems connecting with ThunderHawk?Before you send a message to ThunderHawk Technical Support to find out why your ThunderHawk connection isn't working, you should try to answer the questions below. If you continue to have problems connecting, send your issue to ThunderHawk support with your answers to these questions.
If you still have problems connecting, install the debug version and follow the instructions to send the debug log to ThunderHawk Support. See How do I install the debug version of ThunderHawk? for details. [back to questions] [back to help topics] Why do I see only a Bitstream logo and “Please establish an Internet connection”?Thunderhawk cannot find the Internet. Verify that your wireless device is connected to the network and that you have an Internet connection. [back to questions] [back to help topics] What if I receive a “Cannot Connect” error on ThunderHawk?See Why am I having problems connecting with ThunderHawk? for some suggestions on how to solve this problem. If you are still not able to resolve the problem, follow the instructions to load and run the debug version and send your debug.log to ThunderHawk Support. See How do I install the debug version of ThunderHawk? for details. [back to questions] [back to help topics] Why doesn’t ThunderHawk display pages from my company's intranet?ThunderHawk relies on an array of content servers acting as proxies. These servers have a very fast Internet connection, so they are able to download all the HTML code and images fast. They do not strip out content. Instead, they do all the page layout and font rendering work first, then transmit the actual page content in a compact format to your Pocket PC. Since these servers are outside your company, they cannot see internal sites. However, ThunderHawk Enterprise Server can be configured to display company intranet pages on the client machines. Contact
ThunderHawk Sales for more information. [back to questions] [back to help topics] Why am I seeing hyphens instead of fonts?This means that ThunderHawk does not support the font. For example, if you browse to a site requiring Asian fonts, you will see hyphens in place of the unsupported characters. If you would like ThunderHawk to support your font in a future release, send your request to ThunderHawk Technical Support by using a comment form for the Pocket PC Edition or the Smartphone Edition and ThunderHawk Support will contact you directly when this feature has been incorporated into the ThunderHawk browser. [back to questions] [back to help topics] Why can’t I just e-mail Technical Support?The Technical Support request form contains common information required by ThunderHawk Support in order to assist you with your problem. To prevent back-and-forth e-mail messages to get all of this information, and insure that we give you the best possible support in the least amount of time, we ask that you fill out the form in detail so that our e-mail quickly answers your specific questions. [back to questions] [back to help topics] Plug-Ins and Third Party SupportDoes ThunderHawk support proxy authenication? Does ThunderHawk support Java? Does ThunderHawk support ActiveX controls? How do I find out if ThunderHawk works on my device? What if my device is not in the list of supported devices? Does ThunderHawk support Flash®? Is ThunderHawk compatible with websites using frames? Does ThunderHawk support Instant Messaging plug-ins? Does ThunderHawk support JavaScript? What languages does ThunderHawk support? Does ThunderHawk support streaming media files? Does ThunderHawk support Web mail applications? Does ThunderHawk support proxy authenication?Yes, ThunderHawk supports both “Basic” and “NTLM” proxy authentication. If your network has a proxy server, a dialog box pops up when you first run ThunderHawk with text entry boxes for your username, password, and (for NTLM authentication) your domain name. After you enter this login information required by your proxy server, you can use ThunderHawk. ThunderHawk chooses the most secure authentication method available from the proxy server, most of the time this is NTLM. If NTLM is not available it uses Basic authentication. If ThunderHawk can get the username, password, and domain name from your device, it does so and fills out these text fields from your device settings. Otherwise, you must supply this information. ThunderHawk writes the proxy information to a secure file on the client so that you don't have to re-enter it every time you use ThunderHawk. [back to questions] [back to help topics] Does ThunderHawk support Java?ThunderHawk version 2.1 and up for the Pocket PC supports Java version 1.5.0_01. ThunderHawk for the SmartPhone does not support Java. On ThunderHawk for Pocket PC, applets may take several seconds to load, and are displayed in gray boxes. To bring up the keypad for usage outside of the applet, tap and hold the stylus on an area of the screen outside the applet. For usage inside the applet (for example, to type in text in a Java application), tap and hold the stylus on an area of the screen within the applet. There are some limitations:
[back to questions] [back to help topics] Does ThunderHawk support ActiveX controls?ThunderHawk does not currently support ActiveX controls. If you would like ThunderHawk to include ActiveX in a future release, send your request to ThunderHawk Technical Support by using a comment form for the Pocket PC Edition or the Smartphone Edition and ThunderHawk Support will contact you directly when this feature has been incorporated into the ThunderHawk browser. [back to questions] [back to help topics] How do I find out if ThunderHawk works on my device?ThunderHawk requires the Microsoft Windows operating system. If your device uses Windows, you can check the Pocket PC system requirements page or the Smartphone system requirements page to see if your device is listed. If it is not, you can still download a trial version and choose to download the installation file for a device that most closely matches yours, or choose Other to download a file used by most supported devices available on the market today. [back to questions] [back to help topics] What if my device is not in the list of supported devices?If ThunderHawk does not work on your device, send your device name to ThunderHawk Technical Support by using a comment form for the Pocket PC Edition or the Smartphone Edition and ThunderHawk Support will contact you directly when your devices supports the ThunderHawk browser. [back to questions] [back to help topics] Does ThunderHawk support Flash®?ThunderHawk does not currently support Flash. We hope to add Flash support to a future version of ThunderHawk, but have no immediate plans for a release that will incorporate Flash support. If you would like ThunderHawk to include Flash in a future release, send your request to ThunderHawk Technical Support by using a comment form for the Pocket PC Edition or the Smartphone Edition and ThunderHawk Support will contact you directly when this feature has been incorporated into the ThunderHawk browser. [back to questions] [back to help topics] Is ThunderHawk compatible with websites using frames?The ThunderHawk browser should be compatible with websites using frames. If you should encounter a problem viewing frames with ThunderHawk on a specific site, please fill out a ThunderHawk Technical Support Request Form with the URL and a description of your problem. [back to questions] [back to help topics] Does ThunderHawk support Instant Messaging plug-ins?ThunderHawk does not currently support Instant Messaging plug-ins. If you would like ThunderHawk to include Instant Messaging plug-ins in a future release, send your request to ThunderHawk Technical Support by using a comment form for the Pocket PC Edition or the Smartphone Edition and ThunderHawk Support will contact you directly when this feature has been incorporated into the ThunderHawk browser. [back to questions] [back to help topics] Does ThunderHawk support JavaScript?Yes, ThunderHawk supports JavaScript. [back to questions] [back to help topics] What languages does ThunderHawk support?ThunderHawk supports viewing websites in all Western European languages including English, German, French, Spanish, Dutch, Flemish, Swedish, and many others that are fundamentally Latin-based. If you would like ThunderHawk to support your language in a future release, send your request to ThunderHawk Technical Support by using a comment form for the Pocket PC Edition or the Smartphone Edition and ThunderHawk Support will contact you directly when it has been incorporated into the ThunderHawk browser. [back to questions] [back to help topics] Does ThunderHawk support streaming media files?ThunderHawk currently does not support streaming media. However, you can download MP3 and Windows Media Audio or Video files with ThunderHawk. To download a media file, clik the link it is associated with. ThunderHawk displays a message to ask if you would like to continue to download the file. On a Pocket PC, tap Yes or OK to download the file and automatically lauch it in Windows Media player. [back to questions] [back to help topics] Does ThunderHawk support Web mail applications?ThunderHawk has been successfully tested in various Web mail applications including (but not limited to):
If you would like ThunderHawk to include Web mail for an application not listed above in a future release, send your request to ThunderHawk Technical Support by using a comment form for the Pocket PC Edition or the Smartphone Edition and ThunderHawk Support will contact you directly when you can use your Web mail application with the ThunderHawk browser. [back to questions] [back to help topics] RemovingHow do I uninstall ThunderHawk on a Smartphone? How do I cancel my ThunderHawk subscription? How do I uninstall ThunderHawk on a Smartphone?To uninstall ThunderHawk on a Smartphone:
[back to questions] [back to help topics] How do I cancel my ThunderHawk subscription?ThunderHawk is available as an annual or monthly subscription. To cancel your monthly subscription:
Because of the monthly subscription option, we do not offer a refund on yearly subscriptions. If you have a yearly subscription your account will automatically expire at the end of the subscription period. [back to questions] [back to help topics] |
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